BUSINESS PROCESS REENGINERING - ING Asigurari de Viata- MAIN PROVIDER OF LIFE INSURANCE PRODUCTS ON ROMANIAN MARKET-

Table of contents
Introduction………………………………………………………………………….. 3

Chapter 1- Concept of Insurance and its evolution- theoretical concepts
in insurance…………………………………………………………… 5
1.1. Definition and technical elements of insurance…………………………………….. 5
1.2. Classification of insurance………………………………………………………….. 6
1.3. The concept of Life Insurance………………………………………………………. 8
1.3.1. Definition………………………………………………………………………. 8
1.3.2. Forms of life insurance………………………………………………………….9

Chapter 2. The evolution of life insurance market (main indicators)….13
2.1. The International Life Insurance market…………………………………………….13
2.2. The Romanian Life Insurance market (Insurance market overview)……………….14
2.2.1. The Romanian Insurance market history…………………………………….. 14
2.2.2. Life Insurance Market Overview……………………………………………… 15

Chapter 3. Present and Future in Life Insurance in Romania………….20
3.1. General context- social and economical trends over the last years…………………20
3.2. LIFE INSURANCE- a pillar of Financial Security…………………………………20
3.3. The attitude of Romanians towards Life Insurance…………………………………21
3.4. How the Romanians spend on life insurance……………………………………….29
3.5. Research Data, Estimations and Forecasts…………………………………………. 32

Chapter 4. Case Study: ING Asigurari de viata- the main provider of
Life Insurance.....................35
4.1. ING Asigurari de Viata.....................................35
4.2. Products offered by ING Asigurari de Viata ………………………………………36
4.3. The Protection Package- Smart……………………………………………………..39



Conclusions……………………………………………………………..... 48
Bibliografy..................................................................50
Annex 1…………………………………………………………………..52
Annex 2........................................................................53
Annex 3..............................................................54
Annex 4......................................................................55
Annex 5............................................................................56
Annex 6....................................................58