1 C U P R I N S
INTRODUCERE..............................................................
.........................................................................
.........2
1. RAPORTUL DE
EVALUARE.................................................................
.....................................................3
1.1 FORMA
RAPORTULUI…………………………........................................................
........................3
1.2 CONTINUTUL
RAPORTULUI..................................................................
..........................................5
1 1.2.1 Semnătura şi
certificarea…………………………………..............................................
...............5
2 1.2.2 Ipoteze şi condiţii…......……………………………………….………..………………………...6
2 1.3 DESCRIEREA
AFACERII................................................................
....................................................8
3 1.4 METODOLOGIA DE
EVALUARE................................................................
.....................................9
4 1.5
REDACTAREA..............................................................
........................................................................
9
5 1.6
ACTUALIZAREA............................................................
....................................................................10
6 1.7 SURSELE DE
INFORMATII..............................................................
................................................11
7 1.8 CODUL
DEONTOLOGIC.............................................................
......................................................11
2. RAPORT DE VERIFICARE CONFORM
STANDARDELOR.............................................................
.17
1 2.1 RAPORTUL DE
VERIFICARE..............................................................
............................................17
2 2.2 ACTIVITATEA DE
VERIFICARE..............................................................
......................................18
3 2.3
PROCEDURI...............................................................
........................................................................
..20
4 2.4
COMUNICAREA.............................................................
.....................................................................21
3. STANDARDELE INTERNATIONALE DE
EVALUARE.................................................................
.....32
1 3.1 OBIECTIVE………….………………………………………………………………………………32
2 3.2
PREZENTARE..........................……………………………………………………………...…...….33
3 3.3 STRUCTURA STANDARDELOR………………………………………………………………….36
4 3.4 STANDARDE MORALE…………………………………………….………………………….......51
5 3.4.1 Etica………………………………………………………………………………………………62
4. STUDIU DE CAZ: RAPORT DE EVALUARE AL SC ESTICO HOTEL
SA....................................62
5. CONCLUZII SI PROPUNERI...........70
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