Lucrări de licenţă şi disertaţie

Table of contents
Introduction………………………………………………………………………….. 3

Chapter 1- Business Process Reengineering in literature of speciality .5
1.1.Business Process Reengineering ……………………….……… ….….. 5
1.2. Process and the role of Information Technology..……….………………………….. 6
1.3. Reengineering……………….………………………………………………………. 8
1.4. Successes and critiques………………………………………………………..


Chapter 2. Case Study: ING Asigurari de viata- Business process Reengineering for Mandatory Pensions- ...........................................................35
1.1. ING Asigurari de Viata- diagnosis, current situation ......35
1.2. Reengineering the old process ………………………………36


Conclusions……………………………………………………………..... 48
Bibliografy...............50
Annex 1…………………………………………………………………..52
Annex 2.................53
Annex 3.................54
Annex 4.................55
Annex 5...................................56
Annex 6...................................58